Before the visit

Residents can create passes for one-time or recurring visits and maintain their pre-approved guest list in the ZUUL app or website. Visitors can use eligible browser passes, with Apple or Google Wallet options where supported. Staff can assist when someone needs help. With the optional AI Call-In module, a resident leaves a visitor message by phone and artificial intelligence adds the expected guest to the pre-approved list, reducing officer data entry.

Guest passes made simple

Invite. The resident chooses the guest and visit dates. Each recipient receives their own protected pass link, even when the resident invites a group.

Get ready. The guest opens the link, verifies the requested contact information and completes any required details. They do not need to install the Resident app to use the browser pass.

Arrive. The live guest pass provides a fresh, time-limited entry code for each arrival. Once accepted, that code cannot be reused. Recurring authorization stays in place within the approved dates and community rules, so the resident does not need to recreate the invitation for each return visit.

Where available, an eligible pass can be saved to Apple Wallet or Google Wallet. Apple Wallet displays the one-time pass code; recurring passes open the current code in the browser. Google Wallet presents a rotating code. Access still follows the community's rules.

At the vehicle window

The ZUUL Guard app lets the officer process a visitor at the vehicle window while the driver stays seated. The officer finds the destination resident, checks the pass and captures ID and plate information. Those details and images stay with the visitor log. A guard website is also available when staff prefer to work at a desk.

After the arrival

Authorized staff can find a past arrival, review its ID and plate images and export supported reports. The Guard Monitoring Dashboard helps managers review recorded visitor workload, processing times, calls and cases needing attention by guard account and entrance. Shared-account activity describes the gate team, not individual officer attendance.

A resident experience beyond the gate

• Visitor passes, pre-approved lists, contacts and household controls.

• Vehicle records, linked credentials, notifications and virtual identification.

• Package pickup details and physical key status.

• Community events with RSVP, documents and Marketplace listings.

• Non-emergency security, maintenance and community concerns with notes, photos and location.

• ZUUL Key mobile access and resident-directory calls where enabled.

Residents and guards can handle supported tasks in an app or browser. Bluetooth proximity checks for door access require the mobile app; the website does not replace those phone-based checks.

A platform your community can shape

The base software includes resident and guard tools, ID AI for reading identification details, visitor-lane plate capture, reporting and community services. Separately licensed options cover rentals, paid passes, amenity check-in, text-message notifications, automatic license plate entry, advanced vehicle recognition, AI Call-In, community-management software integration and Centurion Patrol and Dispatch.

Explore related capabilities

ID AI

Access Control

AI Call-In

Short-Term Rentals

Vendor Management