Resident experience

Report an issue. Keep track of the follow-up.

Residents can report non-emergency community concerns, add useful context and return to their own case to check its status.

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Native Resident app QA case and timeline using fictional information.

How it helps

Explain what happened

Choose a category and describe the issue. Supported photo, location and incident-time details help explain the report.

Organize the response

Authorized reviewers use a searchable management queue to review the record, update its status and keep internal notes.

Stay informed

Residents can reopen their own report to follow its status and history. Internal management notes stay private. This is for non-emergency follow-up; emergencies require emergency services.

Keep exploring

Part of one connected ecosystem.

Start a conversation

Let’s see how it fits your community.

Tell us about your entrance, your team and the work you want to make easier.

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